Shipping and Return Policy

At Grace And Merchy, we strive to provide a seamless shopping experience for our valued customers. To ensure your satisfaction, we have implemented a comprehensive shipping and return policy. Please read the following information carefully before making a purchase.

Shipping

1. Fast and Reliable Delivery: We understand the importance of receiving your order in a timely manner. That's why we partner with trusted shipping carriers to ensure your package arrives as quickly as possible.

2. Processing Time: Once your order is placed, please allow 1-2 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we are working diligently to get your order ready for shipment.

3. Shipping Methods: We offer various shipping methods to accommodate your needs. At checkout, you can choose from standard shipping, expedited shipping, or express shipping. The estimated delivery time will be provided based on your selected shipping method and destination.

4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and know exactly when it will arrive at your doorstep.

Returns

1. Satisfaction Guaranteed: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

2. Eligibility: To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it. It must also be in its original packaging with all tags attached.

3. Return Process: If you wish to return an item, please contact our customer support team at support@graceandmerchy.com within 14 days of receiving your order. They will guide you through the return process and provide you with a return shipping label.

4. Refunds: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be issued to your original form of payment within 5-7 business days.

5. Exchanges: Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

6. Return Shipping Costs: The cost of return shipping will be deducted from your refund amount, unless the return is due to an error on our part or a defective item.

7. Non-Returnable Items: For hygiene reasons, certain items such as underwear and swimwear are non-returnable. Additionally, personalized or custom-made items cannot be returned unless they are defective.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

Thank you for choosing Grace And Merchy. We appreciate your trust in our products and services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you.